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Vonage Monitoring Support

Vonage Monitoring support
over 4 years ago in Parser - Voice 0 Reviewed

Webex IM support

WebEx Teams Chat support as IM
over 4 years ago in Parser - IM / Parsers 0 Reviewed

Reporting tags from BI

Allow user defined tags other than Productive, Unproductive and Unclassified for reporting purposes. The user can select multiple applications for the custom tag(s) and then they can be used for reporting in BI Reports.
about 2 years ago in Reporting - BI 0 Reviewed

Task hierarchy on reports

Ability to sort and show parent tasks with subtasks in report
over 4 years ago in Reporting / UI 0 Reviewed

Multi Tenant use for resellers

Allow resellers/partners to utilize departments for multitenant use to fully isolate each customer in a department.A required feature for this ability is to add sub/child-department managers and administrators with access limited to those departme...
over 4 years ago in Other 0 In development

DFS support on file tracking

Abilitty to track DFS file shares
over 4 years ago in Drivers / File Driver 0 Reviewed

Arabic Language

Kindly Add RTL and Arabic Language as in Middle East no body understand any language apart from Arabic even if they are fluent in English they need Arabic
almost 3 years ago in UI 0 Will not implement

Mobile App for Reports

Kindly Add mobile app to see all daily reports and employee details directly on mobile.
almost 3 years ago in Reporting 1 Already exists

Customize revealed agent's connectivity notification

Customize the "Reconnecting..." notification to be smaller or disappear and return only periodically to avoid distracting employees experiencing connectivity issues
about 3 years ago in Agent / Revealed Agent 0 Reviewed

Change alert settings behavior

Enhance alerts grouping, make them understandable
over 3 years ago in UI 0 Reviewed