Currently, idle time is counted beginning from after the idle time threshold. The Idle time in reports should be adjusted to account for the time before the idle time threshold (the point from when a user is first idle)
For example, currently the reports will show a user as idle for 5 minutes with the idle time threshold set to the default 10 minutes if there is no keyboard or mouse usage within 15 minutes. The reports should list that idle time as 15 minutes instead.
My understanding of the threshold is that it's a way to give the employee a "grace period" with no activity before it begins to negatively impact their productivity metrics. This would allow for brief permissible periods of computer inactivity such as a phone call, water break, reading something on the screen, etc. Cheers
Having an idle time threshold and an idle time just does not make sense to me. If I am setting an idle time, that is my idle time. I don't need a threshold.
Furthermore I've gotten idle alerts and checked the timestamps and my employee is active when reporting idle, so I don't think it works well.
I don't use it anymore.
Perhaps you can mitigate this by setting your idle time threshold to 1 minute.