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Five9 Integration

Five9 phone integration
about 3 years ago in Parser - Voice / Parsers 0 Reviewed

Rocketchat IM Support

Add Rocketchat to IM monitoring
about 3 years ago in Parser - IM / Parsers 0 Reviewed

Alert when login from a different computer

Ability to create an alert for when a user logs in from a different computer
about 3 years ago in Behavior rules 0 Reviewed

Change monitoring setting fields to be more descriptive/intuitive

Redo monitoring settings so the field descriptions and conditions are more intuitiveAlso clearly list which fields accept wildcards/regular expressions and examples would be helpful
about 3 years ago in Monitoring profiles / UI 0 Reviewed

Automatically lock/log out idle employees

Provide method of locking desktop automatically when idle for 15 minutes, requiring the user to log back in with a password; 2-factor authentication not required.If the session is completely terminated (after 30 minutes of inactivity), the user wo...
about 3 years ago in Agent / Security 0 Reviewed

Add Naver/Daum to Search Report

Add support for Naver/Daum in searches
about 3 years ago in Parsers 0 Reviewed

Privilege Escalation Alert

Ability to create an alert when the user escalates privileges on windows(run as admin)
about 3 years ago in Behavior rules / Security 0 Reviewed

Edit existing users with csv import

Feature Request to add ability to edit users with csv file import
about 3 years ago in Data export / Employee Management 0 Reviewed

Agent Schedule Rules Time Specification

Ability to set times on agent schedule rules
about 3 years ago in Behavior rules / Schedules 1 Reviewed

Hide unavailable features

Features should be hidden from lower packages instead of greyed-out
about 3 years ago in UI 0 Reviewed