Monitoring profiles

Please add Zoom Chat to the listed of Sources monitored for Instant Messaging

Split 'Enable Monitoring For New Agents By Default' setting to be enabled or disabled by user OR computer, instead of enabling/disabling monitoring for both

Hi team. We need to add to the wish list one request that is going to help us with the recording part by department. At the moment we are adding user by user in the monitoring setting menu. The request will be for the support team from Teramind: L...

Ability to override the activity percentage based on application or URL (for example, to report an employee as 100% active in a Zoom meeting when there is little to no keyboard and mouse activity)

Redo monitoring settings so the field descriptions and conditions are more intuitiveAlso clearly list which fields accept wildcards/regular expressions and examples would be helpful

Ability to enable/disable audio monitoring per application

Ability to disable monitoring or screen recording based on task selected by the employee