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Cisco Jabber IM

Support for Cisco Jabber IM monitoring
about 4 years ago in Parser - IM / Parsers 0 Reviewed

Detailed list of actions and clicks in apps and browsers

Ability to track all actions and elements clicked on for browsers and apps
about 4 years ago in Data capture / Reporting - Improve Data 0 Reviewed

Lock computers out during non workhours

Ability to lock out computers outside of agent schedule
about 4 years ago in Behavior rules / Remote Control / Security 0 Reviewed

LinkedIN recruiter IM support

Linkedin Recruiter instant messages support
about 4 years ago in Parser - IM / Parsers 0 Reviewed

OCR detection of white text on black background

OCR (Optical Character Recognition) detection for white text over a black background
about 4 years ago in Data capture / OCR 0 Reviewed

Microsoft Teams integration

Ability to see teramind dashboard directly inside Microsoft Teams
about 4 years ago in Integrations 0 Reviewed

Restrict task creation for employees

Add ability to restrict the creation of tasks for the employee role level both in the dashboard and via the revealed agent
about 4 years ago in Access control 0 Reviewed

Take Screenshots per click

Ability to capture screenshot per mouse click
about 4 years ago in Data capture 1 Already exists

Google Chat Chrome plugin Monitoring

Google Chat Chrome plugin support as IM
over 4 years ago in Parser - IM / Parsers 0 Reviewed

Prevent Managers from accessing screen recordings

Disable the ability for employees or department managers to download screen recordings if granted access to playback of the recordings
over 4 years ago in Access control 0 Reviewed