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Configure future schedules based on months

Ability to set future schedules based on months
over 3 years ago in Schedules 0 Reviewed

Change time format on API calls

Change the time format in API (Application Programming Interface) calls to a readable format or Unix timestamp instead of listing PostgreSQL time ranges
over 3 years ago in API 1 Will not implement

Behavior rule based on agent schedule

Ability to set behavior rules to be triggered only on agent schedule
over 3 years ago in Behavior rules / Schedules 0 Reviewed

Agent schedule rule allow condition "AND"

Ability to create agent schedules rule conditions as "AND"
over 3 years ago in Behavior rules / Schedules 0 Reviewed

Daily snapshot email customization

Ability to send the daily snapshot to any required destination
over 3 years ago in Email notifications 0 Reviewed

Subtract idle time from salary

Ability to subtract idle time from salary
over 3 years ago in Employee Management / Reporting 0 Reviewed

Select a different sso identifier

Ability to select a different sso identifier than email
over 3 years ago in Integrations 0 Reviewed

Schedule export per employee

Ability to export report per employee
over 3 years ago in Reporting 0 Reviewed

Remotely start/stop Teramind sessions for the revealed agent

Remotely start a task for a revealed agent user (if signed into the agent but a task isn't yet started) and stop/log out employees from the agent remotely
almost 4 years ago in Agent / Remote Control 0 Reviewed

Zalo IM monitoring

monitor zalo im support
almost 4 years ago in Parser - IM / Parsers 1 Reviewed