Skip to Main Content


Monitoring profiles

Showing 7 of 258

Add Zoom Chat to IM Monitoring

Please add Zoom Chat to the listed of Sources monitored for Instant Messaging
6 months ago in Data capture / Integrations / Monitoring profiles / Reports & Exporting 0 In development

Control default monitoring separately for users and computers

Split 'Enable Monitoring For New Agents By Default' setting to be enabled or disabled by user OR computer, instead of enabling/disabling monitoring for both
over 1 year ago in Monitoring profiles 0 Reviewed

Monitoring Settings - Allow Monitoring based on Departments

Hi team. We need to add to the wish list one request that is going to help us with the recording part by department. At the moment we are adding user by user in the monitoring setting menu. The request will be for the support team from Teramind: L...
9 months ago in Monitoring profiles 0 Reviewed

Set an application/URL to report 100% activity

Ability to override the activity percentage based on application or URL (for example, to report an employee as 100% active in a Zoom meeting when there is little to no keyboard and mouse activity)
over 2 years ago in Monitoring profiles 0 Reviewed

Change monitoring setting fields to be more descriptive/intuitive

Redo monitoring settings so the field descriptions and conditions are more intuitiveAlso clearly list which fields accept wildcards/regular expressions and examples would be helpful
almost 2 years ago in Monitoring profiles 0 Reviewed

Audio monitoring data by Application

Ability to enable/disable audio monitoring per application
about 2 years ago in Monitoring profiles 0 Reviewed

Disable monitoring or screen recording per task

Ability to disable monitoring or screen recording based on task selected by the employee
over 2 years ago in Monitoring profiles 0 Reviewed