UI

There is an opportunity for more user-friendly features regarding changes made in Behavior Rules via two suggested approaches. Additional info/options within the Behavior Rule editor What specifically changed in the Rule? Renamed? Moved or copied ...

A way to quickly save all the attachments that are in an email, or a way to save all attachments in multiple emails over a given time frame.

Add option to "remove symbols" option to BI -> Keystrokes like in monitoring reports

Allow users to classify/justify their own idle time with a note

Allow the activity calculation algorithm to be adjustable to change the words per minute that the activity percentage is measured off of.

Ability to add notification emails as bulk

Allow method for revealed agent users to add notes, such as when clocking out and have these notes visible in the Time Cards/Records

Highlight the item that caused the alert. If a specific word, phrase, sender ect. whatever match triggered an alert highlight it so it can be easily identified.

The dropdown filters on the List of Employees have inherent 'or' logic when selecting multiple boxes. Add the ability to choose between 'and' or 'or' logic to be applied to the multiple selections. This would improve management of the employee lis...

Ability to allow stealth users to select the task which they are working on from the web ui.