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    Adjustable Activity % calculation

    Allow the activity calculation algorithm to be adjustable to change the words per minute that the activity percentage is measured off of.
    about 5 years ago in Reporting / UI 0 Reviewed

    Query list of used computer and export recordings for them via API

    Ability to fetch all the computers used by an employee via API (Application Programming Interface) and export the recordings for each of the computers in a single API call
    about 5 years ago in API 1 Reviewed

    Ability to add vacation time off to user schedule

    Ability to add vacation time off to user schedule
    over 1 year ago in Schedules 0 Reviewed

    Release notes matching the Server and Schema Version

    Release notes in Teramind Knowledge Base should match server and schema version in Gear > Settings > About screen but should still also list the TMU #
    over 5 years ago in Accounts & Billing 1 Reviewed

    Employee's title

    Add employee's title column on BI Reports Grid
    over 5 years ago in Reporting - BI 1 Reviewed

    Bulk Email Download

    Ability to export emails in bulk
    about 4 years ago in Data export / Reporting 0 Reviewed

    Rule bulk edit

    Ability to add notification emails as bulk
    over 5 years ago in UI 2 Reviewed

    Highlight the alerted item.

    Highlight the item that caused the alert. If a specific word, phrase, sender ect. whatever match triggered an alert highlight it so it can be easily identified.
    over 2 years ago in Behavior rules / Email notifications / UI 0 Reviewed

    Query employee status via API

    Ability to query the detailed current status of an employee (like "Idle", "Session locked", etc) via API (Application programming interface)Currently the Computers report and Missing Users/Computers report can list the agent's basic status, but no...
    about 4 years ago in API 0 Reviewed

    Time tracking based on employee's schedule

    Ability to track users times and apply rules only in the assigned schedule
    about 4 years ago in Behavior rules / Schedules 1 Reviewed