All ideas

Currently Department is allowable in BI reports, but Position title is not, its only a filter option. We would like to see Position as a column option in BI reports so that when we export a CSV, we have that field

Allow Operational Administrators to see the online status of employees (useful when troubleshooting to know if an agent comes online if adjusting account settings)

Add Island.io as a supported browser

Button to delete queued Video Exports

Ability to filter BI reports by exclusion or NOR operator

Ability to capture and show files in web whatsapp

Ability to export Monitoring > Online Meetings report or make this report available under the BI Reports (Business Intelligence) menu.

Better descriptions on Alerts reports

Allow resellers/partners to utilize departments for multitenant use to fully isolate each customer in a department.A required feature for this ability is to add sub/child-department managers and administrators with access limited to those departme...