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Show locked session duration and active times in BI reports

Add locked session duration and total active hours duration into the BI (Business Intelligence) ReportsCurrently the Active Hours duration is listed in the Productivity > Time Worked report but not BI Reports > Productivity Report (just Acti...
over 2 years ago in Reporting 0 Shipped

Specify lunch time and use it on Behavior Rules

Ability to set the lunch time and use it in the agent schedule rules as an exception, i.e. not to activate the rules during lunch time.
over 2 years ago in Behavior rules 2 Shipped

Remove Teramind certificates when running the remover

Remove quick web proxy SSL (Secure Sockets Layer) certificates when an agent is uninstalled
over 2 years ago in Agent 0 Shipped

Rename tm.filter to custom driver name

Ability to rename tm.filter, the Teramind agent's network filter driver to a custom name
over 2 years ago in Agent 1 Shipped

Allow Ops Admin to see basic online status info

Allow Operational Administrators to see the online status of employees (useful when troubleshooting to know if an agent comes online if adjusting account settings)
almost 3 years ago in Access control 1 Shipped

Shared List available for Keystroke condition

Ability create Keystroke rules with shared list. Currently every single keyword needs to be input inside the condition.
almost 3 years ago in Behavior rules 1 Shipped

Add Duration of current task to Online Employees widget

Add a column to the Online Employees dashboard widget to show the duration of the current activity/task.Currently just the worked time total is listed in the Online Employees widget
almost 3 years ago in Reporting 1 Shipped

Currency - Dominican Peso

Add the currency Dominican Peso
about 3 years ago in UI 1 Shipped

Delete Queued Video Export

Button to delete queued Video Exports
about 3 years ago in UI 0 Shipped

Notification of new agent version release

Display an obvious notification in the dashboard that a new agent is available to download or provide an email to admins upon a new agent release
about 3 years ago in Accounts & Billing 1 Shipped