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Status Shipped
Categories Behavior rules
Created by Guest
Created on Oct 8, 2021

Specify lunch time and use it on Behavior Rules

Ability to set the lunch time and use it in the agent schedule rules as an exception, i.e. not to activate the rules during lunch time.

  • Guest
    Reply
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    Aug 8, 2022

    This is great Dennis, However most of our users don't have constant Lunch breaks. They can take it anytime they want. It would be great if monitoring will be disabled once they select "LUNC" from their tasklist.

  • Admin
    Denis V
    Reply
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    Aug 8, 2022

    Now we have "Setup off-hours" in Schedule - Idle