UI

Add the day of the week field on productivity report

A way to quickly save all the attachments that are in an email, or a way to save all attachments in multiple emails over a given time frame.

Add option to "remove symbols" option to BI -> Keystrokes like in monitoring reports

The dropdown filters on the List of Employees have inherent 'or' logic when selecting multiple boxes. Add the ability to choose between 'and' or 'or' logic to be applied to the multiple selections. This would improve management of the employee lis...

Allow users to classify/justify their own idle time with a note

Allow the activity calculation algorithm to be adjustable to change the words per minute that the activity percentage is measured off of.

Ability to add notification emails as bulk

Highlight the item that caused the alert. If a specific word, phrase, sender ect. whatever match triggered an alert highlight it so it can be easily identified.

Allow method for revealed agent users to add notes, such as when clocking out and have these notes visible in the Time Cards/Records

Ability to allow stealth users to select the task which they are working on from the web ui.