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Access control
6
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1
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17
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3
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1
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3
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36
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1
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21
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11
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5
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2
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3
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1
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1
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6
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9
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12
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3
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5
OCR
2
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1
Parsers
43
Parser - Email
6
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10
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3
Player
4
Productivity profiles
2
Remote Control
6
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42
Reporting - BI
15
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2
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2
Schedules
16
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7
UI
20
Schedules
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Showing 16
3
VOTE
Schedules should have next week, months
schedules must have next week and next months options also it should have easier way to adjust working shift
about 2 years ago
in
Schedules
0
Reviewed
4
VOTE
Allow schedule assignment based on departments.
No description provided
over 2 years ago
in
Schedules
0
Reviewed
2
VOTE
Configure future schedules based on months
Ability to set future schedules based on months
almost 3 years ago
in
Schedules
0
Reviewed
3
VOTE
Time tracking based on employee's schedule
Ability to track users times and apply rules only in the assigned schedule
almost 3 years ago
in
Behavior rules
/
Schedules
1
Reviewed
2
VOTE
Behavior rule based on agent schedule
Ability to set behavior rules to be triggered only on agent schedule
about 3 years ago
in
Behavior rules
/
Schedules
0
Reviewed
1
VOTE
Agent schedule rule allow condition "AND"
Ability to create agent schedules rule conditions as "AND"
about 3 years ago
in
Behavior rules
/
Schedules
0
Reviewed
3
VOTE
Auto lock/unlock users' session based on time
Auto lock/unlock users' session based on time
about 3 years ago
in
Behavior rules
/
Remote Control
/
Schedules
0
Reviewed
4
VOTE
Flexible schedules
Ability to add schedules which vary by week
over 3 years ago
in
Schedules
0
Reviewed
2
VOTE
Export Schedules
The ability to export schedules as a report
over 3 years ago
in
Data export
/
Reporting
/
Schedules
0
Reviewed
3
VOTE
Agent Schedule Rules Time Specification
Ability to set times on agent schedule rules
over 3 years ago
in
Behavior rules
/
Schedules
1
Reviewed
1
2
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