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Select a different sso identifier

Ability to select a different sso identifier than email
almost 4 years ago in Integrations 0 Reviewed

Schedule export per employee

Ability to export report per employee
almost 4 years ago in Reporting 0 Reviewed

Remotely start/stop Teramind sessions for the revealed agent

Remotely start a task for a revealed agent user (if signed into the agent but a task isn't yet started) and stop/log out employees from the agent remotely
almost 4 years ago in Agent / Remote Control 0 Reviewed

Zalo IM monitoring

monitor zalo im support
almost 4 years ago in Parser - IM / Parsers 1 Reviewed

External drive Exception

Ability to block or exempt external drives from behavioral rules by device ID
almost 4 years ago in Behavior rules / Security 0 Reviewed

Allow managers to manage productivity profiles of their Depts

Allow managers to manage productivity profiles of departments they are managers of
almost 4 years ago in Access control 0 Reviewed

Export Schedules

The ability to export schedules as a report
almost 4 years ago in Data export / Reporting / Schedules 0 Reviewed

Five9 Integration

Five9 phone integration
almost 4 years ago in Parser - Voice / Parsers 0 Reviewed

Rocketchat IM Support

Add Rocketchat to IM monitoring
almost 4 years ago in Parser - IM / Parsers 0 Reviewed

Change monitoring setting fields to be more descriptive/intuitive

Redo monitoring settings so the field descriptions and conditions are more intuitiveAlso clearly list which fields accept wildcards/regular expressions and examples would be helpful
almost 4 years ago in Monitoring profiles / UI 0 Reviewed