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Schedules

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Agent Schedule Rules Time Specification

Ability to set times on agent schedule rules
over 3 years ago in Behavior rules / Schedules 1 Reviewed

Monitoring Schedule Holidays

Feature Request - Holidays in monitoring schedule
over 3 years ago in Schedules 0 Reviewed

Configure future schedules based on months

Ability to set future schedules based on months
about 3 years ago in Schedules 0 Reviewed

Behavior rule based on agent schedule

Ability to set behavior rules to be triggered only on agent schedule
over 3 years ago in Behavior rules / Schedules 0 Reviewed

Export Schedules

The ability to export schedules as a report
over 3 years ago in Data export / Reporting / Schedules 0 Reviewed

Agent schedule rule allow condition "AND"

Ability to create agent schedules rule conditions as "AND"
over 3 years ago in Behavior rules / Schedules 0 Reviewed

Allow employee set their own schedules

A feature to allow employees to set their own flexible schedules
almost 4 years ago in Schedules 0 Reviewed

Text Field instead of sliding bars in Schedules

Customise schedules with text fields for time entry instead of sliding bars
almost 4 years ago in Schedules / UI 0 Reviewed

Agent Schedule Rules based on weekly times

Ability to create agent schedule rules based on Weekly times
almost 4 years ago in Behavior rules / Schedules 0 Reviewed