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ADD A NEW IDEA
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10
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1
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17
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4
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1
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3
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40
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1
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30
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13
Data export
11
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2
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4
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1
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2
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10
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11
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13
Active Directory
3
Monitoring profiles
8
OCR
2
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3
Parsers
45
Parser - Email
8
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10
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3
Player
5
Productivity profiles
7
Remote Control
5
Reporting
58
Reporting - BI
24
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2
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8
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18
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7
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30
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Showing 209
2
VOTE
Lock computers out during non workhours
Ability to lock out computers outside of agent schedule
about 4 years ago
in
Behavior rules
/
Remote Control
/
Security
0
Reviewed
2
VOTE
LinkedIN recruiter IM support
Linkedin Recruiter instant messages support
about 4 years ago
in
Parser - IM
/
Parsers
0
Reviewed
2
VOTE
OCR detection of white text on black background
OCR (Optical Character Recognition) detection for white text over a black background
about 4 years ago
in
Data capture
/
OCR
0
Reviewed
2
VOTE
Microsoft Teams integration
Ability to see teramind dashboard directly inside Microsoft Teams
about 4 years ago
in
Integrations
0
Reviewed
2
VOTE
Restrict task creation for employees
Add ability to restrict the creation of tasks for the employee role level both in the dashboard and via the revealed agent
over 4 years ago
in
Access control
0
Reviewed
2
VOTE
Google Chat Chrome plugin Monitoring
Google Chat Chrome plugin support as IM
over 4 years ago
in
Parser - IM
/
Parsers
0
Reviewed
2
VOTE
Prevent Managers from accessing screen recordings
Disable the ability for employees or department managers to download screen recordings if granted access to playback of the recordings
over 4 years ago
in
Access control
0
Reviewed
2
VOTE
Vonage Monitoring Support
Vonage Monitoring support
over 4 years ago
in
Parser - Voice
0
Reviewed
2
VOTE
Webex IM support
WebEx Teams Chat support as IM
over 4 years ago
in
Parser - IM
/
Parsers
0
Reviewed
2
VOTE
Task hierarchy on reports
Ability to sort and show parent tasks with subtasks in report
over 4 years ago
in
Reporting
/
UI
0
Reviewed
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