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Schedules

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Flexible schedules

Ability to add schedules which vary by week
about 4 years ago in Schedules 0 Reviewed

Export Schedules

The ability to export schedules as a report
about 4 years ago in Data export / Reporting / Schedules 0 Reviewed

Agent Schedule Rules Time Specification

Ability to set times on agent schedule rules
over 4 years ago in Behavior rules / Schedules 1 Reviewed

Monitoring Schedule Holidays

Feature Request - Holidays in monitoring schedule
over 4 years ago in Schedules 0 Reviewed

Allow employee set their own schedules

A feature to allow employees to set their own flexible schedules
over 4 years ago in Schedules 0 Reviewed

Force shutdown based on agent schedule

Ability to force shutdown when employee works afterhours
over 4 years ago in Behavior rules / Remote Control / Schedules 1 Reviewed

Text Field instead of sliding bars in Schedules

Customise schedules with text fields for time entry instead of sliding bars
over 4 years ago in Schedules / UI 0 Reviewed

Agent Schedule Rules based on weekly times

Ability to create agent schedule rules based on Weekly times
over 4 years ago in Behavior rules / Schedules 0 Reviewed

Rule Schedule

Ability to choose which days the rules are applied
about 5 years ago in Behavior rules / Schedules 1 Reviewed